Terms & Conditions
Black Cab Cologne, Flandrische Str. 3-11, 50674 Cologne (BCC) allows its users to book travel services online.
Black Cab Cologne works with its own fleet & drivers and is no rides dealer.
BCC does not charge for extra costs like parking fees, tolls, etc. and does not apply an extra rate for holidays, weekend, late night etc.. We recommend to make a reservation in advance to be guaranteed a car at the time of pick up. We can provide you with a car at short notice by mail or online upon availability. We would appreciate it, if you send us your request in writing.
Cancellations within 48 - 24 hours before the scheduled pick-up time will result in a 50% charge of the agreed price. In case of a cancellation less than 24 hours before the appointed pick-up, we will bring the full price into account. Also in the event the passenger is not available for his/her scheduled pick-up (no-show) we will charge the agreed full price.
If you do not see your driver at a specified pickup point do not leave before calling the dispatch office, +49(0)22125997398, we will direct you to your chauffeur. If you leave without calling you will be billed for the full price of the ride (like no-show). If we do not hear from you, the driver will wait up to 30 minutes at regular pickups and up to 60 minutes at airport pickups after the actual time of your landing.
We will then try to reach you by calling you on your phone. If we do not get a response, we will then release the car and you will be billed for a no-show = full price of the ride. To authorize the driver to wait, please call the office to approve his wait. If we do not hear from you after the additional waiting time, we will contact you again. In case we don´t get in contact with you, you will get an invoice for the ride plus the additional waiting time. When you are not able to locate your driver, please call +49(0)22125997398 to avoid a “no-show” fee.
One way trip fare:
Those are prices calculated based on mileage and duration of the transfer. We charge a flat fee of 70,00€ (E-Class), 85,00€ (V-Class) or 95,00€ (S-Class) for services whithin the city limits of Cologne. Corporate accounts that meet the minimum turnover requirements might be eligible for special discounts depending on volume. Check for special pricing.The prices stated above include VAT of 19%.
Chauffeur services rented hourly. Hourly services are offered for bookings with a minimum of 3 hours. Please send us your request to get an offer with an exact rate.
For pickup at the airport we grant a grace period of 60 minutes after the actual time of arrival. For train station pick-ups we grant a grace period of 30 minutes.For all other pick-ups the grace period will be 15 minutes.
The English translation of the BCC Terms and Conditions is provided as an information service for our non-German-speaking customers. It is only an abstract of the original German-language version of our Terms & Conditions, which is the only legally binding version.